Subscription FAQs

What is the HPE Clothing subscription box service?

It’s your chance to create an enviable collection of luxurious, highly technical active wear that will keep you on top of your fitness game, whatever the season.
Allowing you to embrace the latest active wear trends and unparalleled, unique fabric technology, this service will offer significant savings on signature styles and bestselling products, helping you to build a workout wardrobe, which is delivered directly to your door.

Thanks to the ‘Build Your Box’ option, each subscription box is carefully crafted by you to suit your chosen exercise and lifestyle.
Female customers can choose a pair of leggings, a top and a bra from any style category, whilst men can select a pair of bottoms and top from the extensive essentials collection.

In addition, you can take advantage of free postage, size exchanges, ensuring you create the perfect look with the finest fit.

How does your subscription service work and what are the benefits?

Three different subscription services are available for each HPE style collection (4 collections available: Best of / Essentials / Street Styles / Tech):

One off Box
The choice to build your immediate box from our curated collections to benefit from a 30% discount

6 month box
The choice to build your immediate box plus 2 seasonal boxes from our curated collections to benefit from a 50% discount.

12 month box
The choice to build your immediate box plus 4 seasonal boxes from our curated collections to benefit from a 50% discount and a free mystery box at the end of the 12 month period. Cancellation is possible after 6 months.

How do I sign up for a subscription service?

  1. Go to https://hpeactivewear.com/product-category/subscriptions/
  2. Select ‘Build Your Box’ for your chosen HPE style collection (4 collections available: All Star / Essentials / Street Styles / Tech)
  3. Select your outfit using the style builder – select a top, legging and bra (Female) or a top and bottom (Male) in your chosen size
  4. Under ‘subscription’, select which service you would like to opt for from the drop down box provided – options available: one off / 6 months / 12 months
  5. Select ‘Add to Bag’ (default quantity set at 1 – option available to have more than 1 subscription service)
  6. Select ‘Proceed to Checkout’
  7. Fill in the billing and payment details required – if you are returning customer, option given to login to your account
  8. Select ‘Continue to Payment’ and complete payment details required to complete the order
  9. Order is complete – You will receive an email notification confirming which subscription service you have signed up for, along with your order number and confirmation that your 1st box order is on its way

How much is a subscription service?

Each Women’s Box consists of one top, one bra and one pair of leggings:

  • One off Box – £160.00 / $210 for the immediate box
  • 6 Month Box – £110.00 / $150 for the immediate box + £36.66 / $50 per month for 6 months with 2 seasonal boxes every 3 months from your start date
  • 12 Month Box – £110.00 / $150 for the immediate box + £36.66 / $50 per month for 12 months, 4 seasonal boxes + a free mystery box 12 months from your start date

Each Men’s Box – consists of one top and one bottom:

  • One off Box – £110.00 / $150 for the immediate box
  • 6 Month Box – £85.00 / $115 for the immediate box + £28.33 / $38.33 per month for 6 months with 2 seasonal boxes every 3 months from your start date
  • 12 Month Box – £85.00 / $115 for the immediate box + £28.33 / $38.33 per month for 12 months, 4 seasonal boxes + a free mystery box 12 months from your start date

All postage and packaging for the delivery of each subscription box will be free of charge.

HPE is not liable for price differences of the same products on third party sites if they decide to offer a discount or promotion. Please visit our Terms of Service page for more details.

Are there different subscription boxes?

With subscription box offerings for both men and women, you can choose from a wide array of designs and colours from the following 4 popular HPE style collections :

  • Women’s Street Style – Our curated street to studio looks where high performance meets fashion.
    A collection of lightweight, super soft urban-chic designs which are ideal for layering to create the perfect relaxed yet stylish look. Both fashionable and functional, due to the technical fabrics used the street style range also features metallic elements and cold shoulder designs, effortlessly taking you from a demanding barre class to brunch.
  • Women’s Essentials – An introduction to our best selling core collection curated just for you.
    A relaxed collection which includes garments from HPE Clothing’s unique ICE and Cross X seamless range to help you keep cool and comfortable during intense training sessions. The essentials range offers the ultimate in comfort and style, helping you to focus on hitting your fitness goals, whilst looking and feeling fresh.
  • Women’s Best of: All-stars – A celebration of the very best assortment from our core essentials and street styles.
    A collection of HPE Clothing classics, featuring best-selling designs which offer the very best tailoring and fabric technology for optimum style and sporting performance.
  • Men’s Tech – An introduction to our best selling core collection curated just for you.

 

Will I know prior to receipt what is in my subscription box?

Yes, thanks to our ‘Build Your Box’ option, each subscription box is carefully crafted by you to suit your chosen exercise and lifestyle.

Your 1st immediate box will be created by you straight away when you initially sign up for the subscription service.

For the 6 or 12 month box service – you will receive an email reminder to build each box on our HPE website when the next seasonal box is due.
You will receive 2 emails reminders – at 1 month and 1 week prior to when each seasonal box is due.

Once you’ve built your box, your box will be delivered within the next 7 working days.

When and how often will I receive each subscription box?

The first box is delivered within 7 days (of the “start date”).
Each new seasonal box is available every 3 months with each box being delivered within 7 days of the box being created but not before the next seasonal box due date.

Can I change my subscription box?

Yes, each box is hand-picked by you and for added flexibility you can change which HPE style collection you choose to build each box from.

When will I be billed?

The first monthly instalment on your chosen plan (the “term’) will commence one month after your “start date” and each month thereafter until completion of the term.
All customers will be sent a reminder 30 days before the next box is due.

Where do you ship to?

We ship everywhere globally.

What is your return and cancellation policy?

Due to the level of discount being offered per subscription box, we are not able to accept returns, refund, credit or exchanges to another style after the order has been made.
However, we are happy to accept exchanges to another size on the same style as ordered only.

Once the order has been placed for your one off / 6 month or 12 month subscription service, cancellation is only possible on the 12 month box service option, after 6 months have passed.

Other questions

If you have any questions not answered here, please email sales@hpeactivewear.com